AI Ops Lead - Forward Deploy

Eligible Region: Canada, USA · Workplace: 🌐 Remote

Mercury is building the financial stack for startups. We're working to make complex financial workflows feel simple, thoughtful, and perhaps even a little magical. You can see some of this in action in our demo dashboard.

Most AI initiatives don't stall because the models aren't capable or the tools don't exist. They stall at the last mile: a promising solution gets built, but the way a team works never really changes. AI Operations exists to close that gap. We're looking for a forward-deployed lead who can embed deeply with teams across Mercury, understand how their work actually happens, and turn AI's potential into measurable improvements.

You'll spend a few months at a time partnering closely with a particular function. You'll learn the team's work well enough to identify the true constraint—not simply the most tedious task. Then you'll build against it using the tools and infrastructure created by Mercury's AI Engineering team, iterating until the outcome moves and the new way of working sticks. Once it does, you'll make sure the team can carry it forward. You'll leave behind well-built tools, clear documentation, and confident owners before moving on to the next high-leverage problem.

You'll be the first person to bring it to teams across the rest of Mercury, beginning most likely with Compliance. That means you won't just run the playbook—you'll help write it. You'll determine what makes an embed successful, how long it should last, what a durable handoff requires, and how AI Operations should decide where to focus next. This role sits somewhere between builder, operator, and change agent. You'll be responsible for helping teams adopt new workflows through thoughtful implementation, training, documentation, and plenty of iteration.

Mercury aims to make banking* feel secure, reliable, thoughtful, and perhaps even magical. Your job will be to make the way Mercury works internally feel just as considered.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$180,200—$225,200 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$162,200—$202,700 USD

Canadian employees (any location):

$170,300—$212,800 CAD

Application: Click "Apply for this Job" to submit your application directly on the employer's portal.