Customer Service Representative (Seasonal) | REMOTE
Standard baseline compensation
Verified employer route
Multi-location
100% direct official career link
Find More Opportunities With AI Smart Match
Match your profile against 12,000+ verified visa sponsorship roles across UK, USA, Australia, and Canada.
Job Description & Specifications
Official role breakdown, eligibility standards, and core responsibilities
Customer Service Representative (Seasonal) | REMOTE at SupportNinja
Location Guidelines: Philippines · Workplace: 🌐 Remote
Work Setup: Remote
Contract Type: Seasonal (2 Months)
Schedule: 9am to 6pm EST, M-F
Equipment Provision:BYOD
Start Date: ASAP
The Customer Service Representativeis responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
What are the required qualifications of a Customer Service Representative?
Having these qualifications are helpful, but not required
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
- Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
- Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
- Minimum of 2 years of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM
- Proficient in using computers and various software applications
- Strong problem-solving skills
- Strong attention to detail
- Experience supporting customers via phone calls, chat and email
- Familiar with CRM systems and practices
Disclaimer
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Originally posted on Himalayas
How to Apply: Click "Apply for this Job" to be redirected directly to SupportNinja's official application form.
Verified Sponsor Job — VIP Only
This role is on the verified Official Register of Licensed Sponsors. Unlock the full description, salary package, and direct application link.
🔒 One-time payment via Razorpay. No auto-renewals. Instant unlock.
Start Your Application
Job Overview
AI Career Intelligence Match
Discover adjacent roles and verified visa-sponsored positions matching your background.
Similar Verified Sponsor Vacancies
Explore other roles offering visa sponsorship in United States