MI
Mistral.aiVerified Direct Sponsor
ParisĀ·unknownĀ·full time
Live VacancyĀ·Posted 0d ago
Customer Success, EMEA
Competitive / Disclosed in Interview
UK Skilled Worker Visa
HIGH CONFIDENCE Sponsorship
Salary Package
Competitive / Disclosed in Interview
Standard baseline compensation
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UK Skilled Worker Visa
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unknown Ā· GB
Paris
Application Type
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Job Description & Specifications
Official role breakdown, eligibility standards, and core responsibilities
Customer Success, EMEA at Mistral.ai
š Paris
Customer Success Ownership
- Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistralās AI solutions.
- Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.
- Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
- Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.
- Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.
- Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.
- Develop and deliver customer training, enablement programs, and best practices to drive adoption.
- Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics.
Strategic Customer Guidance
- Serve as a trusted advisor to customers, guiding them on how to leverage Mistralās AI solutions to achieve their business outcomes.
- Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production.
- Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes.
- Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions.
Cross-Functional Collaboration
- Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives.
- Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value.
- Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams.
What We're Looking For
- 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.
- Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention.
- Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams.
- Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences.
- Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success.
- Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential.
- Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges.
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Job Overview
EmployerMistral.ai
LocationParis
Workplaceunknown
CompensationCompetitive / Disclosed in Interview
Posted0 days ago
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ā Ā£ 4,333/month
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ā $ 4,333/month
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