CX Workforce Management Manager - Melio
Standard baseline compensation
Verified employer route
Sydney
100% direct official career link
“Xero Direct Verified Careers Portal”
Find More Opportunities With AI Smart Match
Match your profile against 12,000+ verified visa sponsorship roles across UK, USA, Australia, and Canada.
Job Description & Specifications
Official role breakdown, eligibility standards, and core responsibilities
Role Overview
Position: CX Workforce Management Manager - Melio
Employer: Xero
Work Arrangement: HYBRID
Visa Framework: Australian Subclass 482 (TSS) / Skills in Demand & 186 ENS Eligible
Company & Culture
Xero is an ANZ cloud-based accounting software platform for small businesses and their advisors with millions of subscribers globally.
Key Responsibilities & Scope
Our PurposeAt Melio, we’re here to supercharge small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is limitless. We don't just solve issues; we consider ourselves Brand Builders who help small businesses thrive by maximizing the value they get from Melio.How you’ll make an impactWe are seeking a high-performing, analytical, and strategic CX Workforce Management (WFM) Manager to lead and elevate our global Customer Experience workforce strategy. In this critical leadership role, you will be responsible for end-to-end WFM functions; including long-term capacity planning, multi-channel volume forecasting, scheduling optimization, real-time management, and operational analytics across internal global teams.The ideal candidate thrives in a fast-paced, data-driven environment, possessing deep expertise in omni-channel contact center metrics, modern WFM platforms, and predictive modeling. You will act as a strategic business partner to Operations, Finance, and People teams, ensuring we balance exceptional customer experience (SLAs/CSAT) with operational efficiency and agent well-being.What you’ll doStrategic Forecasting & Capacity PlanningDevelop, maintain, and refine multi-channel forecasting models (voice, email, chat, messaging, and AI/bot handoffs) using historical data, product roadmaps, marketing campaigns, and seasonal trends.Build 12-to-18-month rolling l
Candidate Qualifications & Profile
- Proven experience operating within high-impact industry or enterprise environments.
- Relevant degree or recognized professional accreditation in Cloud Accounting & SaaS.
- Strong collaborative problem-solving skills and dedication to technical or operational excellence.
Compensation Guidance (AUD)
Salary Range: AUD $1,05,000 - $1,41,750 / year (commensurate with skills & experience).
- Includes standard Australian statutory superannuation (11.5%+), health & wellness allowances, and professional progression pathways.
Official Application Route
Direct Employer Career Portal: Apply directly at the official Xero careers portal: [CX Workforce Management Manager - Melio at Xero](https://jobs.ashbyhq.com/xero/53f05f3f-b2e7-4085-83a4-c7a88004b14c)
Verified Sponsor Job — VIP Only
This role is on the verified Official Register of Licensed Sponsors. Unlock the full description, salary package, and direct application link.
🔒 One-time payment via Razorpay. No auto-renewals. Instant unlock.
Start Your Application
Job Overview
AI Career Intelligence Match
Discover adjacent roles and verified visa-sponsored positions matching your background.
Similar Verified Sponsor Vacancies
Explore other roles offering visa sponsorship in Australia