Small Business Onboarding Specialist

Position: Small Business Onboarding Specialist

Employer: Xero

Work Arrangement: HYBRID

Visa Framework: Australian Subclass 482 (TSS) / Skills in Demand & 186 ENS Eligible

Xero is an ANZ cloud-based accounting software platform for small businesses and their advisors with millions of subscribers globally.

The role / impactWe're looking for a Small Business Onboarding Specialist who will own the complete customer journey from first contact through their first 90 days with Xero. You'll combine discovery, sales, and onboarding expertise to convert prospects into thriving customers — running consultative conversations, delivering product demonstrations, and guiding small business owners through setup and adoption. Your work directly impacts how confident and successful our customers feel using Xero to manage their business.You'll be the voice customers trust during their most critical early phase, connecting them with the tools and ecosystem they need to grow. This role is 100% dedicated to onboarding, so you'll focus entirely on creating smooth, valuable experiences that set customers up for long-term success.The team / how they connectOur Small Business Sales team sits at the intersection of customer acquisition and activation, working to convert prospects into engaged customers within their first 90 days. The team handles everything from initial inbound interest through early product adoption, collaborating closely with marketing, customer success, and product to refine how we onboard small businesses. You'll work in a high-energy environment where your impact on customer experience directly shapes our retention and growth metrics.The team is currently working onWithin this role, you'll focus on handling inbound leads and converting them through discovery, product demonstration

Salary Range: AUD $1,05,000 - $1,41,750 / year (commensurate with skills & experience).

Direct Employer Career Portal: Apply directly at the official Xero careers portal: [Small Business Onboarding Specialist at Xero](https://jobs.ashbyhq.com/xero/1847cfd6-a0ab-4097-883b-80ec5b162ebe)